• Link to Facebook
  • Link to LinkedIn
  • Link to Youtube
Priasoft
  • O365 & Exchange Server Management Tools
    • Office 365 & Exchange Migration Solutions
      • Public Folder Migration & Synchronization Manager
      • Priasoft Migration Suite for Exchange & Office 365
      • Mailbox Migration Manager
      • Office 365 Tenant-to-Tenant Migration
      • Collaboration Suite for Exchange (GALSync) – Two-way Sync AD organizations
      • Outlook Rules Migration Utility
      • Outlook Profile Update Manager for M365
    • eDiscovery & Compliance for Exchange
      • Exchange Data Discovery Lab
        • Exchange Data Discovery Lab – For Government Agencies
        • Exchange Data Discovery Lab – For HR & Compliance
        • Exchange Data Discovery Lab – For AI & Data Science
        • Exchange Data Discovery Lab – For IT Operations
        • Exchange Data Discovery Lab – For Legal Professionals
    • Exchange Data & Reporting Tools
      • Public Folder Analyzer for Office 365
      • Super-ExMerge – ExMerge for Exchange
    • Other Solutions and Free Tools
      • AutoDiscover Test Tool
  • Office 365 Migration Services
    • Expert Exchange Public Folder Cleanup & Discovery Services
    • Public Folder Migration Service for Office 365
    • Microsoft 365 Migration Success & Planning Workshop
  • Exchange Insights & Tips
    • How to Migrate Public Folders – Complete Guide
    • How to Backup Public Folders to PST
    • Best Way to Import Quickly PST’s to Office 365
    • Resources Library
  • Company
    • About Priasoft
    • Contact Us
    • Customer Success Stories
    • Press and Latest News
    • Priasoft Community Blog
    • Product Support
      • FAQs
      • Knowledge Base
      • Contact Support Team
      • Support Documents
    • Partners
      • Recommend a Partner
    • Why Priasoft?
      • What’s New Priasoft
      • Priasoft Migration Suite Features
  • Start Evaluating
  • Menu Menu
Exchange Migration Knowledge Base › Category: Mailbox Migration Questions › Unmatched recipient
1 Vote Up Vote Down
Mayowa asked 6 years ago

while running the migration wizard, the users i select from the source AD are unmatched even though they exist in the target office 35 tenant. please what is the cause of this and what is the resolution?

1 Answers
0 Vote Up Vote Down
Eriq VanBibber Staff answered 6 years ago

In order for the migration wizard to match to Office 365 accounts there must be a common value for the application to match upon.
The wizard will look at the smtp address, mail alias, and user principal name values from the on-premises object and attempt to find a matching object in Office 365.
If the on-premises mailboxes have not been sync’d to Office 365 or if the email addresses or UPN are not sync’d up then there will not be a value that can match the on-premises objects to the cloud.
An alternative to this is to ‘pre link’ the objects.  This can be done by capturing the ObjectID property of each of the Office 365 accounts and adding this value to the on-premises user object in its proxyAddresses list as follows:

  • O365OID:object-guid-of-O365-account-here

When the migration wizard is look for matches it will always first look to see if the on-premises account has a value like this and if it does do does not need to do a search and merely selects the Office365 object that has that guid value.
Note that there can still be cases where the matching is unable to occur.  There can be ambiguous objects in the cloud and in such a case the app cannot make a definitive 1-to-1 match and so it will leave it unmatched.
You can also browse for matches yourself using the browse button.  In the dialog that appears you will enter a few characters of the display name or user principal name of the target object you wish to find.  Found objects will appear in the resulting list and you can select the matching object.
 

The Exchange Experts – Who Are We?

Priasoft, a Microsoft Partner, offers enterprise-class solutions for Exchange migration, management, and eDiscovery. Supporting Exchange 2010, 2013, 2016, 2019, and Office 365/Exchange Online, our platform enables secure migration, management, and organization of email data, with advanced tools for compliance, public folder analysis, and AI-driven insights.


YouTube Play Button  LinkedIn LogoFacebook Logo

Exchange Quick Links

• Exchange Data Discovery Lab (eDiscovery)
• Public Folder Migration to Office 365
• Public Folder Analyzer for Office 365
• Super-ExMerge for Office 365
• Collaboration Suite (GalSync)
• Microsoft Outlook Profile Update Manager
• Privacy Policy
• Terms of Use

Recent Posts

  • Tenant-to-Tenant Migration Checklist: What to Do Before You Move a Single Mailbox
  • What Is Super-ExMerge and Why Do IT Teams Still Need It in 2026?
  • Exchange 2019 Patches Just Ended. Here Is What IT Teams Need to Do This Month.

Contact Priasoft – The Exchange Experts

Have questions? Speak to a Priasoft Engineer
Email: sales (at) priasoft.com
+1 (480) 520-0873

Scroll to top Scroll to top Scroll to top

This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies.

OKLearn more

Cookie and Privacy Settings



How we use cookies

We may request cookies to be set on your device. We use cookies to let us know when you visit our websites, how you interact with us, to enrich your user experience, and to customize your relationship with our website.

Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our website and to use some of its features.

Because these cookies are strictly necessary to deliver the website, refusing them will have impact how our site functions. You always can block or delete cookies by changing your browser settings and force blocking all cookies on this website. But this will always prompt you to accept/refuse cookies when revisiting our site.

We fully respect if you want to refuse cookies but to avoid asking you again and again kindly allow us to store a cookie for that. You are free to opt out any time or opt in for other cookies to get a better experience. If you refuse cookies we will remove all set cookies in our domain.

We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.

Other external services

We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.

Google Webfont Settings:

Google Map Settings:

Google reCaptcha Settings:

Vimeo and Youtube video embeds:

Privacy Policy

You can read about our cookies and privacy settings in detail on our Privacy Policy Page.

Privacy Policy
Accept settingsHide notification only